General FAQs
Where are the products shipped from?
All our products are shipped from Germany.
How long does shipping within Germany take?
Shipping within Germany usually takes 1-3 days.
How long does shipping outside Germany take?
Shipping outside Germany can take up to 1-2 weeks.
Do you ship internationally?
Yes, we offer international shipping.
Which shipping companies do you use?
We use DHL for secure and reliable shipping with tracking.
Product FAQs
What types of home accessories do you offer?
We offer a variety of home accessories, including rugs, cotton blankets, pillow
covers, candles, and more.
Are your products handmade?
All our products are handcrafted with great care to ensure the best quality. Details
can be found in the product description.
Can I customize or personalize my order?
Unfortunately, we currently do not offer customization or personalization options.
Order FAQs
How can I place an order?
You can easily place an order through our website. Add the items to your cart and
follow the checkout process.
Is it possible to change or cancel my order after
submission?
We can change or cancel an order after the checkout process is completed, provided it
is reported within 24 hours of placing the order.
Do you offer gift wrapping services?
Currently, we do not offer gift wrapping services.
Payment FAQs
Which payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other
secure payment options.
Is my payment information secure?
Yes, we take the security of your payment information seriously. Our website uses
secure encryption technology to protect your data.
Return and Exchange FAQs
What is your return policy?
We accept returns within 30 days of the order. Simply fill out the return form on
our returns page, and we will send you the return label within 24 hours. You can print this label
yourself or simply show the QR code at a DHL station, and the label will be printed for you.
Returns
How long does it take for my refund to be
processed?
We process your return within 48 hours after receiving the package. Please note that
it may take up to 2 weeks for the amount to appear on your bank statement or credit card.
Customer Service FAQs
How can I contact customer service?
We offer various contact options. You can fill out the contact form on our contact
page or simply choose the live chat option. Alternatively, you can also send an email to
info@livingmulticultural.com.
contact
How quickly will I receive a response from customer
service?
We respond to your email or chat message as quickly as possible, but never later than
24 hours.
