General FAQs

Where are the products shipped from?+
All our products are shipped from Germany.
How long does shipping take within Germany? +
Shipping within Germany typically takes 1-3 days.
How long does shipping take outside Germany? +
Shipping outside Germany can take up to 1-2 weeks.
Do you ship internationally? +
Yes, we offer international shipping.
Which shipping companies do you use? +
We use DHL for secure and reliable shipping with tracking.

Product FAQs

What types of home accessories do you offer? +
We offer a variety of home accessories, including rugs, cotton blankets, pillow covers, candles, and more.
Are your products handmade? +
All our products are carefully handmade to ensure the highest quality. Details can be found in the product description.
Can I personalize a product as per my wish? +
Unfortunately, we currently do not offer customization or personalization options.

Ordering FAQs

How can I place an order? +
You can easily place an order through our website. Add items to your cart and follow the checkout process.
Is it possible to change or cancel my order after submitting? +
We can change or cancel an order after the ordering process is complete if it's reported within 24 hours of placing the order.
Do you offer gift wrapping services? +
Currently, we do not offer gift wrapping services.

Payment FAQs

What payment methods do you accept? +
We accept various payment methods including credit/debit cards, PayPal, and other secure payment options.
Is my payment information secure? +
Yes, we take the security of your payment information seriously. Our website uses secure encryption technology to protect your data.

Returns and Exchanges FAQs

What is your return policy? +
We accept returns within 30 days of the order. Simply fill out the return form on our returns page, and we'll send you the return label within 24 hours. You can print this label yourself or simply show the QR code at a DHL station, and the label will be printed for you.
  • Right of withdrawal
  • How long does it take for my refund to be processed? +
    We process your return within 48 hours after we have received the package. Please note that it can take up to 2 weeks for the amount to appear on your bank statement or credit card.

    Customer Service FAQs

    How can I contact customer service? +
    We offer various contact options. You can fill out the contact form on our contact page or simply choose the option of live chat. Alternatively, you can also send an email to
  • Contact
  • How quickly will I receive a response from customer service? +
    We reply to your email or chat message as quickly as possible, but no later than 24 hours.